BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Eventin//Event Calendar//EN CALSCALE:GREGORIAN METHOD:PUBLISH BEGIN:VEVENT UID:0bc5a034825a89bf0d798b78cc7f4441@egytraining.org SUMMARY:Fundamentals of Quality Management DESCRIPTION:Introduction\nEffective Quality Management is an essential aspe ct of any successful business. It ensures that your products or services co nsistently meet or exceed customer expectations\, fostering loyalty and sat isfaction. With the right quality management system (QMS) in place\, compan ies can improve productivity\, reduce costs\, enhance customer satisfaction \, and maintain a competitive edge in the marketplace. Quality management h elps businesses identify the root causes of issues\, reduce waste\, improve processes\, and ultimately create value for both the customer and the comp any. This course is designed to equip participants with the fundamentals of quality management\, including essential quality control techniques and th e key principles behind achieving and sustaining high-quality standards.\nT he training focuses on practical quality management approaches and tools th at help ensure consistency\, reduce inefficiencies\, and continuously impro ve product and service quality. Through the application of proven quality m anagement techniques\, participants will gain the ability to manage custome r expectations\, implement quality assurance procedures\, and make data-dri ven decisions to optimize processes.\nCourse Objectives\n\nIdentify a wide range of quality management tools and approaches to improve business outcom es.\nLearn the basic principles of quality management\, including quality c ontrol techniques and their application across different industries.\nUnder stand how to calculate and manage the total cost of quality and its impact on the organization.\nDevelop the ability to identify root causes of qualit y issues and apply effective solutions.\nStrengthen your quality management skills and develop an actionable plan to address any gaps.\nChoose and app ly the most appropriate quality management processes and tools to tackle qu ality challenges and drive continuous improvement.\n\nCourse Outlines\nDay 1: Introduction to Quality Management\n\nOverview of quality management and its importance in business.\nHistory of quality management and evolution o f practices.\nBasic concepts of quality management\, including quality assu rance and quality control.\nCalculating the total cost of quality and non-q uality.\nUnderstanding customer needs and how to meet them.\nIdentifying an d using the right systems to deliver customer expectations.\nIntroduction t o quality tools and techniques for continuous improvement.\n\nDay 2: Servic e Quality - Tools and Techniques\n\nKey concepts for effective quality mana gement in services.\nMonitoring and measuring quality performance.\nStatist ical process control and other quality management systems (QMS).\nIntroduct ion to ISO 9000 and Total Quality Management (TQM).\nUnderstanding the Bala nced Scorecard and Six Sigma methodology for quality management.\n\nDay 3: Finding and Dealing with Quality Gaps\n\nPorter’s Value Chain for identif ying quality gaps in operations.\nHow to plan and conduct an audit for qual ity assurance.\nReporting and analyzing audit results.\nProblem-solving met hods like Pareto Analysis and root cause analysis.\nApplying risk managemen t techniques to address quality issues and enhance overall process performa nce.\n\nDay 4: Managing Customer Expectations\n\nUnderstanding and establis hing clear customer expectations.\nHow to communicate customer requirements effectively across teams.\nTechniques for exceeding customer expectations and building a culture of excellence.\nThe role of quality circles and empl oyee feedback in driving improvements.\nEvaluating performance and ensuring ongoing customer satisfaction through feedback and continuous assessment.\ n\nDay 5: Delegation\, Leadership\, and Total Quality\n\nSelf-assessment fo r effective quality leadership.\nDifferent leadership styles in quality man agement.\nCommon mistakes in quality management and how to avoid them.\nEff ective delegation and the delegation process for better quality control.\nP reparing for certification in quality management.\nAction planning and cour se summary to implement learned concepts.\n\nWhy Attend this Course: Wins & Losses!\n\nGain a thorough understanding of quality management fundamental s and key principles.\nLearn the basic concepts of quality management and t he essential tools and techniques required for consistent quality assurance .\nDevelop skills to apply quality control techniques to solve real-world b usiness problems and enhance operational efficiency.\nMaster the quality ma nagement process and understand the critical aspects of quality assurance a nd risk management.\nLearn how to manage customer expectations and create a culture that prioritizes continuous improvement and operational excellence .\nStrengthen your ability to conduct effective audits and handle root caus e analysis to address quality challenges efficiently.\n\n Conclusion\nBy t he end of this course\, you will be equipped with the practical knowledge a nd tools necessary to implement a quality management system (QMS) within yo ur organization. You will understand the basic principles of quality manage ment and how to integrate them into daily operations. Whether you are focus ed on improving customer satisfaction\, reducing rework\, or ensuring conti nuous process improvement\, this course will provide you with the skills to manage quality effectively.\nWith a stronger foundation in quality managem ent\, you will be better prepared to tackle quality and risk management cha llenges and create a lasting impact in your organization. LOCATION:Istanbul DTSTAMP:20260611T084319Z DTSTART:20260614T034500Z DTEND:20260627T210500Z END:VEVENT END:VCALENDAR