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UID:935c9a2106b72956512d9db1416393ab@egytraining.org
SUMMARY:Interpersonal Skills for HR Professionals
DESCRIPTION:Introduction\nAs human resources professionals\, your role exte
 nds far beyond just technical tasks. You are often tasked with supporting e
 mployees and line managers\, ensuring that day-to-day operations run smooth
 ly. To excel in these responsibilities\, HR professionals need more than ju
 st technical knowledge\; they must also possess strong interpersonal skills
 . This course is designed to equip you with the essential communication ski
 lls for HR professionals and HR soft skills training to handle delicate sit
 uations that demand empathy\, effective communication\, and conflict resolu
 tion. By mastering these skills\, you’ll be able to manage relationships\
 , resolve disputes\, and guide both employees and managers toward better ou
 tcomes.\nCourse Objectives\nBy the end of this course\, participants will b
 e able to:\n\nDefine communication and understand its critical role in the 
 work of HR professionals.\nApply key principles of business writing and rep
 ort writing in the HR context.\nProduce clear\, concise\, and professional 
 HR correspondence and HR reports.\nPractice the basic skills of conflict re
 solution and influencing within HR situations.\nUnderstand the importance o
 f customer service in HR and develop the mindset needed to implement it.\nS
 elect and apply the appropriate coaching and counseling techniques for HR p
 rofessionals.\n\nCourse Outlines\nDay 1: Human Resources and Communication\
 n\nDefinition and significance of communication in the HR field.\nCharacter
 istics of an effective HR communicator.\nTechniques for effective questioni
 ng and active listening.\nDeveloping empathy as a key skill in HR communica
 tion.\nMastering interviewing techniques such as:\n\nThe STAR technique\nTh
 e FACT technique\nThe probing technique\nThe leading technique\n\n\nBasics 
 of public speaking for HR professionals.\n\nDay 2: HR Business Communicatio
 n and HR Reports\n\nPrinciples of business writing tailored for HR professi
 onals.\nBest practices in writing HR reports and correspondence.\nAvoiding 
 common mistakes in HR communication.\nConflict resolution in HR:\n\nDefinit
 ion and sources of conflict in HR.\nApplying the Thomas Kilmann conflict mo
 del in HR.\nMastering HR negotiation skills and influencing techniques.\n\n
 \nPractical applications for resolving conflicts within the HR context.\n\n
 Day 3: Client-Centric HR Departments\n\nUnderstanding the customer service 
 concept in HR.\nDistinguishing between internal and external customers in H
 R.\nRecognizing the importance of customer service within HR.\nIdentifying 
 your HR customers and building a customer service mentality in the HR depar
 tment.\nThe essentials of coaching and counseling employees and line manage
 rs.\nUnderstanding the differences between coaching\, counseling\, and ment
 oring.\n\nDay 4: The 5 Principles of Coaching\n\nFeedback as a principle of
  effective coaching.\nAccountability in coaching and development.\nThe impo
 rtance of challenge in the coaching process.\nTension and its role in perso
 nal growth.\nUnderstanding systems in coaching and how they affect HR pract
 ices.\n\nDay 5: The 'GROW' Model of a Super Coach\n\nSetting actionable goa
 ls within the coaching framework.\nChecking reality to identify current cha
 llenges.\nExploring and identifying options to solve HR-related issues.\nGa
 ining commitment through will\, ensuring coaching leads to actionable resul
 ts.\n\nWhy Attend This Course: Wins & Losses!\n\nDevelop critical interpers
 onal skills for HR: This course will empower you with the essential HR soft
  skills needed to handle complex human relations situations\, building stro
 nger relationships and improving organizational culture.\nMaster effective 
 communication skills for HR: Learn how to communicate clearly and effective
 ly with employees\, managers\, and stakeholders to foster a positive work e
 nvironment.\nEnhance conflict resolution abilities: Gain key insights into 
 HR conflict resolution and HR negotiation skills\, helping you resolve disp
 utes with ease and professionalism.\nBoost your HR professional development
 : By mastering communication\, coaching\, and counseling techniques\, you
 ’ll position yourself as a capable and well-rounded HR professional.\nLea
 rn from practical HR case studies: Benefit from real-world examples and pra
 ctical exercises that will enhance your ability to manage HR functions more
  effectively.\n\nConclusion\nIf you want to elevate your career as an HR pr
 ofessional\, mastering interpersonal skills for HR is essential. This cours
 e will provide you with the tools to improve your communication\, conflict 
 resolution\, and coaching abilities. Whether you are dealing with internal 
 or external customers\, managing conflicts\, or providing support through c
 oaching and counseling\, the skills learned in this course will set you apa
 rt. Take this opportunity to enhance your HR professional development and i
 mplement HR best practices to make a significant impact within your organiz
 ation.
LOCATION:Cairo
DTSTAMP:20260610T124326Z
DTSTART:20260809T034500Z
DTEND:20260822T210500Z
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