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UID:f6e208134a2d6819bce414fab72f56ae@egytraining.org
SUMMARY:Mastering Supervisory Skills
DESCRIPTION: \nIntroduction\nMastering Supervisory Skills is an exciting a
 nd interactive program designed to help experienced and second-level superv
 isors take stock of their roles and develop the skills and approach they ne
 ed to perform effectively in the modern organization.\n\nCourse Objectives 
 of Mastering Supervisory Skills\nBy the end of this course\, participants w
 ill be able to:\n\n\nExtend their understanding of the supervisor’s role 
 and the processes of managing up\, down\, and across the organization.\n\n\
 nDevelop a strategy for enhancing the effectiveness of their teams.\n\n\nDe
 velop a strategy to support and improve the performance of each member of t
 heir staff.\n\n\nReview their personal working practices and managerial sty
 le.\n\n\n\nCourse Methodology of Mastering Supervisory Skills\nMastering Su
 pervisory Skills offers a highly interactive program that gives every parti
 cipant the opportunity to exchange views and learn from each other’s expe
 riences.The program includes a range of case studies\, management games and
  simulations\, discussion exercises\, self-assessment instruments\, and vid
 eo training films.\n\nCourse Summary of Mastering Supervisory Skills\nThis 
 course covers a wide range of topics relating to the supervisor’s role. I
 t recognizes that supervisors not only manage their teams but must also ope
 rate in a wider organizational context—getting things done through\, with
 \, and for other teams and departments.Insights developed during the course
  will be particularly useful for second-line supervisors who may also need 
 to manage the development of newly appointed supervisors.\n\nCourse Outline
 s of Mastering Supervisory Skills\nDay 1 – Programme Introduction / The S
 upervisor’s Role and Competences\n\n\nProgram introduction and objectives
 .\n\n\nAction planning.\n\n\nRoles and responsibilities of the supervisor.\
 n\n\nThe competency concept – measuring actual behaviors against the mode
 l.\n\n\nUnderstanding organizational culture.\n\n\nDeveloping a network of 
 relationships and influence.\n\n\nDay 2 – Delegation and Management Style
  / Team-Working and Leadership\n\n\nDelegation skills and empowerment.\n\n\
 nManagement style – ‘situational’ and ‘differential’ leadership m
 odels.\n\n\nGroup dynamics and team formation.\n\n\nConflict and conformity
  in group situations.\n\n\nProblem-solving and decision-making.\n\n\nManagi
 ng team meetings.\n\n\nDay 3 – Communication Skills / Managing Performanc
 e & Relationships\n\n\nImproving communications and relationships.\n\n\nDim
 ensions of staff performance.\n\n\nPractical motivation.\n\n\nAppraisal –
  case studies in performance management.\n\n\nCoaching and developing staff
  – the skills of on-job training.\n\n\nDay 4 – Managing Performance & R
 elationships / Personal Effectiveness & Time Management\n\n\nAssertiveness.
 \n\n\nPeople problems and problem people.\n\n\nConstructive criticism – g
 iving and receiving.\n\n\nDiscipline.\n\n\nFundamental principles for time 
 management.\n\n\nManaging time with other people in mind.\n\n\nPlanning and
  priority setting.\n\n\nInterruptions and accessibility.\n\n\nUnderstanding
  stress and managing stressed staff.\n\n\nDay 5 – Managing Change and Con
 tinuous Improvement / Action Planning\n\n\nConcept of continuous improvemen
 t.\n\n\nImproving systems and processes – engaging and enthusing the team
 .\n\n\nCreative thinking techniques.\n\n\nImplementing change.\n\n\nInfluen
 cing skills – making a case and managing the “politics.”\n\n\nAction 
 planning and program review.
LOCATION:Dubai
DTSTAMP:20260614T234550Z
DTSTART:20260604T034500Z
DTEND:20260617T210500Z
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