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UID:a6b113523917efabbcd8a3dec86d37ee@egytraining.org
SUMMARY:International Shipping &amp\; Transportation
DESCRIPTION:Introduction\nThis training program introduces participants to 
 the key rules and concepts of International Shipping & Transportation (air 
 and sea) and equips them with the necessary knowledge and experience to exc
 el in the field. Additionally\, participants will learn customer service sk
 ills specifically tailored to international shipping and logistics and how 
 to handle customer issues effectively in the global shipping landscape.\nCo
 urse Objectives\nBy the end of this course\, participants will gain the fol
 lowing skills and knowledge:\n\nUnderstanding of international shipping: Le
 arn about different types of international shipping\, including air and sea
  freight.\nHow to set up a shipping company: Understand the legal and techn
 ical procedures involved in establishing a shipping company.\nSea Shipping 
 Operations and Logistics: Gain a comprehensive understanding of sea freight
  logistics\, types of vessels\, and containers used in sea shipping.\nTrans
 portation Systems: Learn about the various transportation systems used in i
 nternational shipping and their operations.\nCustomer Service in Shipping: 
 Master the skills required to handle customer issues and provide exceptiona
 l service in the shipping industry.\n\nCourse Outlines\nDay 1: Introduction
  to International Shipping and Sea Shipping\n\nOverview of international sh
 ipping and its various types.\nLegal and technical steps to establish a shi
 pping company.\nA look at sea shipping operations and key industry terminol
 ogy.\nDifferent types of sea shipping and their use cases.\n\nDay 2: Sea Sh
 ipping - Logistics and Documentation\n\nThe types of ships and containers u
 sed in sea freight.\nThe logistics involved in sea freight and the relation
 ship between shipping companies and other involved departments.\nThe docume
 ntary cycle of sea freight shipments.\nBills of lading\, shipping policies\
 , and customs procedures related to shipping.\n\nDay 3: Air Shipping\n\nInt
 roduction to air shipping and the different types of services offered.\nThe
  documentation process involved in air shipping.\nCargo planes used in air 
 freight and their operational details.\nHow air shipping logistics work and
  calculating air shipping costs.\n\nDay 4: The Art of Customer Service – 
 Introduction and Importance\n\nDefining customer service in the shipping in
 dustry.\nThe importance of addressing customer complaints and effectively m
 anaging them.\nUnderstanding who your customers are and the significance of
  customer service in shipping.\nDealing with intense competition in the shi
 pping industry.\n\nDay 5: The Art of Customer Service – Skills and Handli
 ng Complaints\n\nIdentifying the reasons behind customer service failure an
 d how to avoid them.\nHow to become a professional customer service employe
 e in the shipping industry.\nUnderstanding customer expectations and learni
 ng how to fulfill them.\nEffective communication skills for handling custom
 er complaints and improving customer relations.\nRecognizing signs of custo
 mer dissatisfaction and learning strategies to resolve issues.\n\nWhy Atten
 d this Course? Wins & Losses!\n\nComprehensive Understanding of Internation
 al Shipping: Learn the ins and outs of international shipping including sea
  shipping\, air freight\, and customer service in shipping.\nMaster the Shi
 pping Documentation Cycle: Get hands-on experience with shipping documentat
 ion and customs procedures\, ensuring you're prepared for global shipping t
 asks.\nEnhance Your Customer Service Skills: Gain valuable skills in handli
 ng customer complaints\, understanding customer expectations\, and improvin
 g customer satisfaction in international shipping.\nIn-depth Knowledge of L
 ogistics: Learn about the logistics of international shipping\, and best in
 ternational shipping methods for sea and air freight.\nReal-World Applicati
 ons: Understand how to optimize your company’s international shipping pro
 cess\, minimizing cost and improving efficiency.\n\nConclusion\nThe Interna
 tional Shipping & Transportation course offers a deep dive into internation
 al shipping logistics\, customer service in the shipping industry\, and the
  procedures involved in air and sea freight. By completing this course\, yo
 u will gain valuable expertise in shipping operations\, the documentation c
 ycle\, and effective customer service\, which will give you a competitive e
 dge in the shipping industry. This course will help you enhance your skills
 \, providing you with the tools necessary to excel in international shippin
 g and become an integral part of any shipping company.\nRegister now to sec
 ure your place and start your journey toward becoming a proficient professi
 onal in the dynamic field of international shipping!
LOCATION:Paris
DTSTAMP:20260614T220832Z
DTSTART:20260604T034500Z
DTEND:20260617T210500Z
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