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UID:60e5cf757478e2bdb8a966cc4d0cf3e8@egytraining.org
SUMMARY:ITIL 4
DESCRIPTION:Introduction\nThe ITIL 4 Foundation course is a comprehensive p
 rogram designed to introduce participants to the core principles and concep
 ts of IT service management using the ITIL 4 framework. Over the course of 
 five days\, participants will gain an in-depth understanding of the history
  of ITIL\, its guiding principles\, and the Service Value System (SVS). The
 y will explore the Service Value Chain and the ITIL service lifecycle\, foc
 using on the objectives and activities of each stage. The training also cov
 ers essential ITIL 4 practices\, including incident management\, problem ma
 nagement\, and change management. The course concludes with exam preparatio
 n to help participants achieve ITIL 4 Foundation certification.\nCourse Obj
 ectives\nBy the end of this course\, participants will be able to:\n\nUnder
 stand the basics of ITIL 4: Get familiar with the history of ITIL and the s
 ignificance of ITIL 4 in IT service management.\nGain comprehensive knowled
 ge of the core principles\, concepts\, and terminology used in ITIL 4.\nApp
 ly ITIL 4 service management principles to make better decisions in service
  delivery.\nUnderstand the Service Value System (SVS): Learn the components
  of the ITIL 4 SVS and how it creates value for organizations and customers
 .\nExplore the Service Value Chain: Understand how the stages of the Servic
 e Value Chain facilitate value creation.\nLearn about the ITIL service life
 cycle: Gain insights into each stage of the service lifecycle\, including S
 ervice Strategy\, Service Design\, Service Transition\, Service Operation\,
  and Continual Service Improvement (CSI).\nUnderstand essential ITIL practi
 ces: Get to know key practices like incident management\, problem managemen
 t\, change management\, and service level management.\nEnhance the applicat
 ion of ITIL principles: Apply ITIL 4 principles and practices to improve IT
  service management within your organization.\n\nCourse Outlines\nDay 1: In
 troduction and Overview of ITIL\n\nIntroduction to the ITIL 4 Foundation co
 urse.\nOverview of ITIL and its history.\nUnderstanding the core principles
  and terminology of ITIL 4.\nThe benefits of ITIL 4 in IT service managemen
 t.\nITIL 4 certification path and its significance.\n\nDay 2: Service Manag
 ement Principles\n\nExploring the four dimensions of service management.\nU
 nderstanding the ITIL Service Value System (SVS) and its impact.\nThe guidi
 ng principles of ITIL 4 and their role in decision-making.\nExamining gover
 nance and its role in service management.\nITIL 4 service management model.
 \n\nDay 3: ITIL Service Value Chain\n\nIntroduction to the Service Value Ch
 ain.\nIdentifying key activities and their interconnections within the valu
 e chain.\nDescribing each stage of the Service Value Chain.\nCreating value
  through the Service Value Chain.\nApplying the Service Value Chain to real
 -world scenarios.\n\nDay 4: ITIL Service Lifecycle\n\nOverview of the ITIL 
 service lifecycle.\nDetailed exploration of each stage in the ITIL service 
 lifecycle:\n\nService Strategy.\nService Design.\nService Transition.\nServ
 ice Operation.\nContinual Service Improvement (CSI).\n\n\nThe purpose and o
 bjectives of each lifecycle stage.\n\nDay 5: Key ITIL Practices\n\nFocus on
  the following key ITIL 4 practices:\n\nIncident Management.\nProblem Manag
 ement.\nChange Management.\nService Level Management.\nContinual Service Im
 provement.\n\n\nCourse wrap-up and final Q&A session.\n\nWhy Attend This Co
 urse: Wins & Losses!\n\nAchieving ITIL 4 Foundation certification enhances 
 your credibility and expertise in IT service management.\nBy attending this
  course\, you will understand how ITIL 4 can help improve service quality\,
  optimize IT operations\, and increase organizational efficiency.\nITIL 4 f
 ocuses on value creation through continuous improvement and enhanced servic
 e delivery.\nThe course provides practical knowledge on how to implement IT
 IL 4 practices like incident management\, problem management\, and change m
 anagement\, improving IT service management in your organization.\nYou'll l
 earn how the Service Value Chain and Service Value System (SVS) play a cruc
 ial role in delivering value to customers and businesses.\nWith ITIL 4 prin
 ciples and practices\, you’ll be equipped to drive continual improvement 
 and achieve measurable results.\nThis course prepares you for the ITIL 4 Fo
 undation exam\, making it easier to earn certification and advance your car
 eer.\n\nConclusion\nThe ITIL 4 Foundation course is a crucial stepping ston
 e for professionals looking to enhance their knowledge and expertise in IT 
 service management. By obtaining ITIL 4 Foundation certification\, you will
  improve your ability to implement ITIL 4 practices within your organizatio
 n\, driving operational efficiency and value creation.\nDon’t miss the op
 portunity to become proficient in ITIL 4 and gain valuable insights into th
 e latest best practices in IT service management. Register for the course t
 oday and elevate your professional profile.
LOCATION:Riyadh
DTSTAMP:20260614T220749Z
DTSTART:20260604T034500Z
DTEND:20260617T210500Z
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