Introduction
Mastering Supervisory Skills is an exciting and interactive program designed to help experienced and second-level supervisors take stock of their roles and develop the skills and approach they need to perform effectively in the modern organization.
Course Objectives of Mastering Supervisory Skills
By the end of this course, participants will be able to:
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Extend their understanding of the supervisor’s role and the processes of managing up, down, and across the organization.
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Develop a strategy for enhancing the effectiveness of their teams.
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Develop a strategy to support and improve the performance of each member of their staff.
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Review their personal working practices and managerial style.
Course Methodology of Mastering Supervisory Skills
Mastering Supervisory Skills offers a highly interactive program that gives every participant the opportunity to exchange views and learn from each other’s experiences.
The program includes a range of case studies, management games and simulations, discussion exercises, self-assessment instruments, and video training films.
Course Summary of Mastering Supervisory Skills
This course covers a wide range of topics relating to the supervisor’s role. It recognizes that supervisors not only manage their teams but must also operate in a wider organizational context—getting things done through, with, and for other teams and departments.
Insights developed during the course will be particularly useful for second-line supervisors who may also need to manage the development of newly appointed supervisors.
Course Outlines of Mastering Supervisory Skills
Day 1 – Programme Introduction / The Supervisor’s Role and Competences
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Program introduction and objectives.
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Action planning.
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Roles and responsibilities of the supervisor.
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The competency concept – measuring actual behaviors against the model.
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Understanding organizational culture.
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Developing a network of relationships and influence.
Day 2 – Delegation and Management Style / Team-Working and Leadership
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Delegation skills and empowerment.
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Management style – ‘situational’ and ‘differential’ leadership models.
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Group dynamics and team formation.
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Conflict and conformity in group situations.
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Problem-solving and decision-making.
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Managing team meetings.
Day 3 – Communication Skills / Managing Performance & Relationships
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Improving communications and relationships.
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Dimensions of staff performance.
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Practical motivation.
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Appraisal – case studies in performance management.
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Coaching and developing staff – the skills of on-job training.
Day 4 – Managing Performance & Relationships / Personal Effectiveness & Time Management
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Assertiveness.
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People problems and problem people.
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Constructive criticism – giving and receiving.
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Discipline.
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Fundamental principles for time management.
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Managing time with other people in mind.
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Planning and priority setting.
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Interruptions and accessibility.
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Understanding stress and managing stressed staff.
Day 5 – Managing Change and Continuous Improvement / Action Planning
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Concept of continuous improvement.
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Improving systems and processes – engaging and enthusing the team.
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Creative thinking techniques.
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Implementing change.
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Influencing skills – making a case and managing the “politics.”
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Action planning and program review.