Introduction
In today’s business environment, organizations need structured processes to ensure efficiency,
consistency, and continuous improvement. This Process Building – Fundamentals course provides
participants with essential knowledge and tools to design, document, measure, and control processes
effectively. By learning key concepts such as process mapping, measurement tools, and internal controls,
participants will be equipped to optimize workflows and enhance organizational performance.
Target Audience:
- Process Analysts
- Business Analysts
- Quality Assurance Professionals
- Operations Managers
- Compliance Officers
- Anyone involved in designing or improving business processes
Objectives
By the end of this training, participants will be able to:
- Understand the fundamentals of process building and the importance of structured workflows
- Identify the basic required information and data for effective process development
- Utilize process mapping techniques to visualize and analyze workflows
- Apply measurement tools to assess process efficiency and effectiveness
- Develop skills for documenting processes clearly and comprehensively
- Implement internal controls, tools, and metrics to ensure process integrity and compliance
Training Outline:
Day 1: Foundations of Process Building
Session 1: Introduction to Process Building
• Understanding Business Processes
• Key Components of a Process
• Why Process Building is Essential
• Identifying Stakeholders in Process Development
Session 2: Basic Required Information & Data Collection
• Identifying Key Process Inputs and Outputs
• Understanding Data Requirements for Process Design
• Techniques for Gathering and Analyzing Process Data
Session 3: Process Mapping – Techniques and Tools
• Introduction to Process Mapping
• Common Mapping Methods: Flowcharts, Swimlanes, SIPOC
• Hands-on Exercise: Creating a Simple Process Map
Day 2: Measuring, Documenting, and Controlling Processes
Session 4: Measurement Tools for Process Efficiency
• Key Performance Indicators (KPIs) for Processes
• Understanding Metrics: Cycle Time, Lead Time, Error Rates
• Using Dashboards and Reporting Tools for Process Monitoring
Session 5: Documenting the Process
• Importance of Process Documentation
• Best Practices for Writing Clear and Structured Process Documents
• Hands-on Exercise: Writing Standard Operating Procedures (SOPs)
Session 6: Internal Controls, Tools, and Metrics
• Overview of Internal Controls in Process Management
• Tools for Ensuring Compliance and Risk Mitigation
• Case Studies: Applying Internal Controls to Real Business Scenarios
Wrap-Up and Q&A
• Summary of Key Learnings
• Best Practices in Process Optimization
• Open Discussion and Q&A